RETURNS POLICY

We accept returns within 7 days of ship date.

All sale items, hats & beanies, socks are final sale and cannot be returned.

Damaged/defective products must be reported within 10 days of ship date. 

Return items must be in same as new condition. BT reserves the right to reject returns if it determines, in its sole discretion, that the customer is attempting to return worn items. If your item doesnt fit and want to change size we will always return the item if it meets the above criteria Badtempah will send a return label via email for you to send back at our cost. Once recieved we will send the new item. We do not refund items for change of mind 

GENERAL ORDER INFO

Our stuff sells out fast! Adding an item to your cart does not reserve or hold the item. It can still be purchased by other customers before you checkout and complete your order.

 All products ship within approximately 3-10 working days of order being placed. A tracking link will be sent . We use 1-2 day tracked courier within NZ.

In the unlikely event there are any delays you will be notified via email.

INTERNATIONAL SHIPPING

We ship worldwide! International shipping prices vary by country and the weight of your order. For international orders that have been in-transit for over 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.

TRACKING

At times the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.

Once your order has left our facility we no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.

PLEASE NOTE THAT DURING SALE ACTIVITY/PROMOTIONAL PERIODS, YOUR ORDER MAY TAKE UP TO 10-14 WORKING DAYS TO BE DELIVERED.